The answering service for plumbers & HVAC shops that picks up at 2 AM
For plumbing, HVAC and heating oil companies. Forward your after-hours line to Chloe. She answers in about 2 seconds and gets the name, address, problem and urgency. Then she texts you the job before that caller can dial the next shop.
- $297/mo flat
- First month free
- No per-minute billing
- Cancel anytime
Example call. Your caller hears your shop's name.
Same 2 AM call. Two endings.
Someone with water on the floor doesn't leave a message and wait for morning. They call the next shop on the list.
"You've reached… please leave a message"
- Phone rings out to your greeting.
- Caller hangs up and taps the next result.
- Someone else gets the emergency rate.
- You find a missed call at 7 AM, maybe.
Answered in about 2 seconds
- Chloe picks up with your shop's name.
- She gets name, callback, address, problem and urgency.
- Gas smell or active flood? Her emergency script runs.
- You get the whole job by text in seconds.
Every call ends with a job ticket, not a mystery voicemail
Chloe asks what a good dispatcher would ask and then texts it to you, in the same order every time.
Name
Who called, spelled the way they said it.
Callback number
Confirmed back to the caller, so you're not dialing a wrong number at 3 AM.
Service address
Where the truck needs to go.
The problem
"Water heater leaking in the basement," in the caller's own words.
Urgency
Emergency now, or fine for the morning. You see it at a glance.
What is voicemail costing your shop?
Use your own call log and your own average ticket. The default numbers are just a starting point. Slide them to match your shop.
Live in three steps
Forward your after-hours calls
Keep your number. Set call forwarding on your business line to Chloe's number. It's usually a short star code or a setting in your phone system. Setup is included.
Chloe answers in about 2 seconds
She greets callers with your shop's name and gets the name, callback number, address, problem and urgency. Gas smells and active floods go through her emergency script.
You get the job by text
Seconds after the call ends, the full summary lands on your phone. You decide whether to roll a truck now or call back at 7.
An after-hours answering service for plumbing & HVAC owners who are done chasing voicemails
If you run a few trucks in New Jersey, New York or Connecticut, you already know the pattern. The phone rings at 11:40 PM, you're asleep or on another job, and the call goes to voicemail. By morning the customer has booked whoever answered first.
Chloe is a 24/7 virtual receptionist for your after-hours line. She doesn't put people on hold or read a script that sounds like a phone tree. She has a real back-and-forth with the caller, gets what you need to quote and dispatch, and texts it to you.
What you get
- Emergency answering for plumbers and HVAC. Gas smells and active flooding go through a triage script.
- A text you can act on. Name, callback, address, problem, urgency. No 40-second voicemail to decode.
- One flat bill. $297/mo, with no per-minute meter running during a cold snap.
Plumbers, see the plumbing answering service page. HVAC shops, see HVAC answering service. Oil dealers, see heating oil answering service. Shopping around? Read our honest comparison of answering services for plumbers.
What a Saturday-night call sounds like
One flat price. No per-minute meter.
Per-minute plans charge you more on your busiest storm nights, exactly when you need coverage most. Chloe is one flat number you can put in the budget.
| Setup | $497 one time | Your Chloe line, your greeting and your call forwarding |
|---|---|---|
| Monthly | $297/mo flat | After-hours answering, emergency triage, a text summary after every call |
| First month | Free | The $297 monthly fee is waived for month one |
| Per-minute fees | None | Flat rate, no meter |
| Contract | None | Cancel anytime |
Chloe for plumbing, HVAC & heating oil
- Answers forwarded calls in about 2 seconds
- Collects name, callback, address, problem and urgency
- Emergency script for gas smells and active floods
- Job summary texted to you in seconds
- No per-minute billing
- No contract, cancel anytime
Serving plumbing, HVAC & heating oil companies in NJ, NY and CT
Questions shop owners ask
What is an answering service for plumbers?
It picks up the calls your shop can't, usually nights, weekends and while you're under a sink, so the caller talks to someone instead of hearing voicemail. Chloe is an AI answering service: she answers your forwarded calls, collects the job details and texts them to you.
Is Chloe a real person?
No. Chloe is an AI voice agent. She talks with callers in plain conversation, asks the questions a dispatcher would ask and sends you the answers by text. We don't pretend she's human.
How fast does Chloe answer?
In about 2 seconds. There's no hold music and no ring-out to voicemail.
What does it cost?
$497 one-time setup, then $297/month flat. The first month is free and we take a card at signup. There's no per-minute billing and no contract, so you can cancel anytime.
Do I have to change my phone number?
No. You keep your number and turn on call forwarding to your Chloe line. Your customers dial the same number they always have.
What happens with real emergencies?
Chloe has an emergency-triage script for things like a gas smell or active flooding. Those calls are flagged by urgency at the top of the text you get, so you can decide in seconds whether to roll a truck.
Does it work for HVAC as well as plumbing?
Yes. No-heat, no-cool and leaking-unit calls follow the same flow: name, callback, address, problem and urgency, texted to you. See the HVAC answering service page.
Do you work with heating oil companies?
Yes. Run-outs, no-heat calls and delivery requests are captured and texted the same way, with urgency marked. See the heating oil answering service page.
Stop sending 2 AM calls to voicemail.
Tell us about your shop. We'll set up your Chloe line and forwarding and get you live.
- 1Send this form (about 60 seconds)
- 2We build your greeting and Chloe line
- 3You forward after-hours calls, and the texts start
Rather talk first? Call (848) 800-6087.